Troubleshooting: If validation fails, check your internet connection, ensure the date/time on your machine is correct, and verify that your firewall isn’t blocking
license.coolorus.com.
| Question | Answer | |----------|--------| | Can I transfer my license to another computer? | Yes. Deactivate the license on the current machine (via the “Deactivate” button) and re‑activate it on the new device using the same key. | | What if the activation server is unreachable? | The plugin caches the last successful activation. If you encounter connectivity issues, try again later or contact support. | | Do I need to reinstall after updating Photoshop? | No. Coolorus is a self‑contained plugin; updates to Photoshop do not affect it. However, major Photoshop releases may require a compatibility update—this will be provided to licensed users. | | How many installations does the key allow? | A standard single‑user license permits activation on up to two personal machines (e.g., a desktop and a laptop). For larger teams, consider a volume‑licensing option. | | What is the renewal policy? | The license is perpetual for the version you purchase, with free updates for that major version (e.g., 2.x). Future major releases (e.g., 3.0) are offered at a discounted upgrade price. | coolorus 2.5 license key
| Symptom | Likely Cause | Fix | |---------|--------------|-----| | “License key already in use” | Same key active on another machine that wasn’t de‑registered. | Open the Dashboard → “Manage Devices” → “Deactivate” the old machine, then reactivate. | | “Key not recognized” | Typo, missing hyphens, or expired trial key. | Copy‑paste directly from the email; double‑check expiration date. | | “Offline activation required” | Corporate network blocks outbound HTTPS. | Use a temporary personal hotspot to activate, then switch back to corporate Wi‑Fi. | | License expires after a month | Purchased an annual plan but entered a trial key. | Confirm you bought the correct license type; request a new key via the Dashboard’s “Resend” button. | | Cannot transfer key after 30 days | Exceeded the once‑per‑30‑day re‑assign limit. | Wait until the 30‑day window resets, or contact support with proof of hardware change. | | Question | Answer | |----------|--------| | Can
Best practice: Keep a digital backup (PDF or screenshot) of your license email and store it in a password‑manager note. This saves you from digging through old inboxes when you need to reinstall. | Symptom | Likely Cause | Fix |