After a hard reset, when you turn the phone on, it will ask for the Google Account (Gmail) and password that were previously synced on the device. You cannot bypass this without knowing that password. This is an anti-theft feature. If you forgot that password, you must recover it via Google's account recovery website on a computer.
If the hard reset does not solve your problem (e.g., persistent boot loops or hardware failure), the Itel A48 may require a firmware reflash using a PC tool like SP Flash Tool. That is an advanced recovery method beyond a standard hard reset.
To hard reset your Go to product viewer dialog for this item.
using the physical buttons, you must enter Recovery Mode while the device is powered off. This process is typically used when the phone is locked, frozen, or experiencing software glitches. Critical Pre-Reset Checklist
Data Loss: This process will permanently erase all local data, including photos, contacts, and apps.
Google FRP: Ensure you know your Google account credentials. After the reset, Android's Factory Reset Protection (FRP) will require the last synced Google email and password to unlock the phone.
Battery: Charge the device to at least 50% to prevent it from shutting down mid-process. Step-by-Step Hard Reset Guide 1. Power Off the Device
Hold the Power button for a few seconds and select "Power off" to shut the phone down completely. 2. Trigger Recovery Mode how to hard reset itel a48 top
Press and hold the Volume Down and Power buttons simultaneously.
When the itel logo appears on the screen, release the Power button but continue holding Volume Down.
Release the Volume Down button once the Recovery Mode menu (text-based list) appears.
Note: If you see a "No command" screen with an Android robot, hold the Power button and tap Volume Up once to reveal the menu. 3. Execute Factory Reset
Use the Volume buttons to scroll through the menu and highlight Wipe data/factory reset. Press the Power button to select it.
Confirm by navigating to Factory data reset (or Yes — erase all data) and pressing the Power button again. 4. Reboot System
Once the wiping process is complete, you will be returned to the main recovery menu. Select Reboot system now using the Power button. The phone will restart, and you can begin the initial setup. Alternative Method: Reset via Settings After a hard reset, when you turn the
If you can still access the phone's menu, a standard factory reset is simpler: How to Hard Reset ITEL Phone - Different Method
A hard reset erases all user data from your phone and restores it to the exact state it was in when you bought it. This includes:
What remains: The factory operating system (Android Go edition) and pre-installed Itel apps.
Crucial Warning: A hard reset is irreversible. Back up your data before proceeding if your phone still turns on.
Before we dive into the button combinations, take a breath. A hard reset is exactly what it sounds like—it wipes everything.
Action Items:
This is the most common method when the phone is locked or stuck on the logo. It involves a specific "finger dance" with the hardware buttons. If the hard reset does not solve your problem (e
Step 1: Power Down Make sure the Itel A48 is completely turned off. If the screen is frozen, hold the Power button for about 10–15 seconds until it forces a shutdown.
Step 2: Enter Recovery Mode Press and hold the Power Button and the Volume Up Button simultaneously.
Step 3: Activate the Menu If you see the "No Command" screen, press the Power Button once shortly. This will wake up the Android Recovery menu.
Step 4: Navigate and Wipe You will see a list of options. Since the touchscreen won’t work here, use the Volume Up and Down buttons to navigate, and the Power Button to select.
Step 5: Reboot Once the process is finished (it usually takes a minute or two), you will return to the main menu. Select Reboot system now.
The phone will restart. It will take longer than usual to boot up—this is normal. You will be greeted by the initial setup screen, just like when the phone was brand new.