Subject: Error - Automatic HK Downloading Disabled or Failed
Issue: I am attempting to rip a Blu-ray/UHD disc, but MakeMKV is throwing the error: "Automatic HK downloading is disabled or failed." The software cannot access the online database to retrieve the necessary Hash Keys for the disc.
Troubleshooting Attempted:
Likely Cause:
It appears the update server is unreachable, or the local key file is corrupted. I was able to resolve this by manually downloading the latest exo file from the official forums and placing it in the MakeMKV data directory.
MakeMKV is free while in beta, but the beta key expires every ~2 months. When expired, many online features – including HK downloading – are disabled. makemkv automatic hk downloading is disabled or failed
How to fix:
After registration, restart MakeMKV. The error should disappear.
Title: Troubleshooting MakeMKV: Automatic HK (Hash Key) Downloading Disabled or Failed
Overview Users of MakeMKV may encounter an error message stating that "Automatic HK downloading is disabled or failed." This issue prevents the software from retrieving the necessary Hash Keys (HK) to decrypt and rip certain Blu-ray and UHD discs, particularly newer releases with advanced copy protection. Subject: Error - Automatic HK Downloading Disabled or
This guide outlines the common causes and provides step-by-step solutions to restore functionality.
Common Causes
Resolution Steps
Step 1: Manual Update (Most Common Fix) Often, the automatic check fails silently. Performing a manual update usually forces the download of the latest keys. Likely Cause: It appears the update server is
Step 2: Check Internet and Firewall Settings MakeMKV requires a stable internet connection to phone home for decryption keys.
Step 3: Verify Preferences
Step 4: Manual Key Installation (Advanced)
If the automatic download continues to fail, you may need to manually download the key file (usually named MKV_vxxx.exo) from the MakeMKV forums or official website and place it in the application directory or the user data folder.
In MakeMKV, go to View → Preferences → General. Look for a button like “Download current HK file” or “Update HK” (wording depends on version). Click it. If automatic fails, this manual button sometimes forces a fresh download.