Description: The connected MFD (Multi-Function Device) firmware version is too old to support the new PrintCopyInfo features. Common Causes:
net stop spooler
del /Q /F /S C:\Windows\System32\spool\PRINTERS\*.*
net start spooler
Description: The number of active devices exceeds the licensed count. Common Causes:
These appear in print spooler logs (Event Viewer → Applications and Services Logs → Microsoft → Windows → PrintService). printcopyinfo error codes new
| Hex | Decimal | Meaning | Action |
|-----|---------|---------|--------|
| 0x00000000 | 0 | Success | No action |
| 0x00000057 | 87 | Invalid parameter (e.g., copy count <1 or >hardware max) | Check requested copies, reduce to printer’s max |
| 0x000007D1 | 2001 | Print processor error – copy data missing | Reinstall printer driver, check job size |
| 0x000007D2 | 2002 | Collate not supported | Disable collation in print settings |
| 0x000007D3 | 2003 | Memory overflow during copy generation | Split job into smaller copy sets |
| 0x80004005 | -2147467259 | Unspecified failure – copy data corrupted | Restart spooler (net stop spooler / net start spooler) |
Case A — Spooler locked + INSUFFICIENT_MEMORY: Description: The number of active devices exceeds the
Case B — DRIVER_MISMATCH causing MEDIA_MISMATCH:
Case C — NETWORK_HW_DOWN + AUTH_REQUIRED: reinstall Canon driver |
| Error | Meaning |
|-------|---------|
| ERROR_PRINTCOPYINFO_INVALID_COPIES | User requested 0 copies |
| ERROR_PRINTCOPYINFO_COLLATE_FAIL | Printer does not support collation |
| ERROR_PRINTCOPYINFO_JOB_TOO_LARGE | Copies × pages exceeds server limit |
| Symptom | Likely Error Code | Quick Fix | |---------|------------------|------------| | Print job prints 1 copy instead of requested multiple | 0x57 (87) | Check printer max copies (usually 99 or 999) | | “Collation failed” popup | 0x7D2 (2002) | Disable collate in print dialog | | Job disappears after spooling | 0x7D1 (2001) | Restart spooler, run printer troubleshooter | | HP printer shows “49 error” | 49.4C / 49.3A | Reduce copy count or print as image | | Xerox error 016-749 | 016-749 | Set copies to ≤999 | | Canon 8210 | 8210 | Clear queue, reinstall Canon driver |
It is easy to confuse a new error with an old one. Use this comparison table to avoid wasting time on hardware repairs.
| Symptom | Old Error (Pre-2023) | New Error (2025) | Key Differentiator | | :--- | :--- | :--- | :--- | | Scan to Email fails | 0x1002 (SMTP wrong port) | 0xB42A (OAuth2 expiry) | New error requires re-login to Microsoft 365, not changing server ports. | | Print job stuck at 50% | 0x2004 (Driver mismatch) | 0xC991 (Duplex metadata) | Old error is fixed by driver update; new error requires MTU change. | | Secure print won't release | 0x3001 (Card reader dead) | 0xE7F3 (Hash mismatch) | Old error: replace hardware. New error: change hashing algorithm. |