The motor that drives the web (often located inside the fusing unit or on the frame) may be disconnected or faulty.
SC-673-10 indicates a communication failure between the Controller Board (CTL) and the Operation Panel (OPE) of the device. Specifically, the sub-code “10” often points to a data handshake timeout or a corrupted parameter during the panel’s boot-up sequence.
Affected Models: Commonly reported on Ricoh Pro Series, MP series (e.g., MP 6503, 7503, 9003), and select IM series. sc67310 ricoh error free
The fusing web is a consumable fabric roll that lubricates the fusing roller to prevent toner offset. If the web roll is depleted, a sensor triggers an end-of-life signal.
If reseating fails, order a genuine Ricoh FFC cable (the part number varies by model and cable length). These cables degrade over time, especially in high-humidity environments. Replacing the cable resolves the error in over 60% of persistent cases. The motor that drives the web (often located
After implementing the corrective actions, the device performed a full initialization sequence:
The operation panel generates heat. If your machine is in direct sunlight or a hot server room, consider moving it. Overheating the panel controller can produce temporary SC67310 errors. A standard reboot often fails to clear SC67310
A standard reboot often fails to clear SC67310. Instead, perform a hard reset:
If the error reappears, move to Step 2.
Critical: Both the engine and operation panel firmware must be updated together.