Some older Autodata versions allowed a manual override. This is not recommended and may violate your license agreement. However, some technicians report success by:
Do this only if you have an official license and support has guided you.
If you cannot revert hardware changes, you must re-link your license to the new hardware.
Warning: Official Autodata licenses allow a limited number of hardware changes (often 3-5 per subscription period). After that, you may need to purchase a new license.
Power cycle and reconnect:
Try a different computer:
Check USB drivers & OS recognition:
Verify software version compatibility:
Confirm license and account details:
Inspect dongle firmware and integrity:
Reinstall Autodata client cleanly:
Check for multiple dongles / virtualization issues:
Contact Autodata support with logs:
The error "The hardware information does not match with your dongle" in Autodata is a security feature, not a bug. It protects Autodata’s intellectual property but can be a major headache for legitimate users who upgrade their workshop PCs.
In 90% of cases, the cause is a recent hardware change or a corrupted driver. The solution is to either revert the hardware change or contact Autodata support to re-link your license. Avoid cheap cloned dongles, keep a dedicated diagnostic PC, and always back up your hardware configuration before any major system upgrade.
If you value your workshop’s uptime, treat your Autodata dongle as a mission-critical component—just like your scan tool or two-post lift. A little preventive care will save you hours of frustrated troubleshooting.
Still stuck? Visit the official Autodata knowledge base or post your dongle’s diagnostic log (from haspdump) on professional automotive forums—but never share your license key publicly. Some older Autodata versions allowed a manual override