The Hardware Information Does Not Match With Your Dongle Please Contact Autodata Site

Some AutoData versions include a utility like HASPUserSetup.exe or Sentinel HASP/LDK. Run it to update drivers and view dongle info.

👉 If yes, the dongle will need to be re-synced or re-activated by AutoData support.

AutoData stores a local copy of the license binding. Deleting this forces the software to re-read the dongle. Some AutoData versions include a utility like HASPUserSetup

Contact Autodata support if any of the following apply:

The Autodata software fails to launch and displays the error: “The hardware information does not match with your dongle

“The hardware information does not match with your dongle. Please contact Autodata.”

  • Reinstall AUTODATA software: Use the latest installer provided by Autodata; follow vendor instructions for uninstall → reboot → install.
  • Check for multiple installations: Remove old versions and leftover files (if comfortable editing registry/files) or use vendor cleanup tools.

    • Once resolved, take these steps to avoid a repeat: Reinstall AUTODATA software : Use the latest installer

    If none of the above works, the error message is correct: You must contact AutoData directly. Do not ignore this – continued failed attempts may temporarily lock your dongle.